Draft for legal review. This text must be reviewed by a lawyer (UK GDPR, consumer law and Sri Lankan requirements) before launch.

Refund policy

This policy explains when Easy Ledger refunds a payment. It is part of our terms of service.

Plan payments: refunds within 24 hours

• You can ask for a full refund of a plan payment (a new subscription, an upgrade, a renewal or extra seats), monthly or yearly, within 24 hours of the payment.
• After 24 hours, payments are not refunded.
• When a plan payment is refunded, the subscription is cancelled and Free plan limits apply. Your data is kept, and the AI credits that payment included are removed if they haven't been used.

AI credit packs

• A credit pack can be refunded within 24 hours of the payment, as long as none of its credits have been used.
• Once any of a pack's credits have been used, the pack is not refunded.

Cancelling instead

You can cancel at any time from Settings → Plan and billing. Your plan stays active until the end of the period you have paid for, and nothing more is charged after that. Cancelling doesn't refund the current period.

How to ask for a refund

• Open Settings → Plan and billing and choose Request a refund next to the payment. The button is shown for 24 hours after each payment that can be refunded.
• We process requests within 2 working days and let you know by email.
• The money goes back to the card that paid, usually within 5 to 10 working days, in Sri Lankan rupees.

Card disputes

If you dispute a payment with your bank instead, the credits it paid for are held back while the dispute is open, and given back if it is decided in our favour.

Your legal rights

Nothing in this policy limits any rights you have under the law that applies to you.